Hannah, Mum of Lexie
"Lexie went through a stage of playing up at bedtime. Using SleepyCam we knew exactly when to go into her room and when to stay out. I am hooked and don't know how we ever got by without it!"

Is SleepyCam easy to setup?

Very easy. Just plug your SleepyCam into your internet router. Run the supplied SleepyCam Setup CD and login to www.sleepycam.co.uk to start viewing your camera.

Is it Wireless?

Yes. SleepyCam works over WiFi connections. You still need to plug the camera in to the mains though (they haven’t invented wireless electricity yet!).

Does it work on a Mac?

Yes & No. You will need a PC to run the SleepyCam Setup CD. After that you can login to your camera at www.sleepycam.co.uk from any Internet Browser. Please note that you will only be able to hear audio from your SleepyCam via Internet Explorer.

What do I need to get started?

• A broadband internet connection with at least 500Kbps (test your speed here)
• For wireless connections you will need a WiFi enabled router. For wired connections a standard router.
• A PC with a CD drive to run the SleepyCam Setup CD.

Is SleepyCam secure?

Access to your camera is password protected for your peace of mind. You will create a password during the setup of your camera which SleepyCam employees will not have access to.

NO SUBSCRIPTION NECESSARY!
We've listened to our customers and we are pleased to say that SleepyCam is now a non-subscription service! You still have all the great features, just none of the follow on costs.

Delivery Cost: £7.99
(Royal Mail 1st Class Recorded Delivery) to Mainland UK.

All other destinations available on request.

What's in the box:

• 1 x Camera
• 1 x Fixing Bracket
• 1 x Power Supply
• 1 x Network Cable
• SleepyCam Setup CD
• Quick Start Guide

Returns policy:

If for some reason you’re unhappy with your SleepyCam you can return it to us within 14 days and we will supply you with a refund minus our postage costs. If you have any queries please contact us.

Privacy Policy

This privacy policy sets out how SleepyCam Ltd uses and protects any information that you give SleepyCam Ltd when you use this website.

SleepyCam Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SleepyCam Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/10/2010.

What we collect

We may collect the following information:

• name and address
• contact information including email address
• information regarding your network i.e. Local IP Address, Gateway IP Address, Router Network Name.
• password information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@sleepycam.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SleepyCam Ltd, PO Box 57677, London, NW7 0EU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SleepyCam Terms & Conditions

CONSUMER TERMS OF SALE

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1. Format of the Contract

These terms of sale apply to all goods supplied by SleepyCam Ltd via  www.sleepycam.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order.

This acknowledgement is not notification that we have accepted your order.

The contract is subject to your right of cancellation (see condition 5).

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

SleepyCam Ltd may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

We have taken care to describe and show items as accurately as possible. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 08452874937.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose.

3. Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled.

Please be aware that if you are using PayPal as your payment method we reserve the right to not ship to unconfirmed addresses.

There will be no delivery until clear funds have been received.

4. Delivery

Delivery will be made to the address specified when you complete your order.

If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, SleepyCam Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to SleepyCam Ltd. If you fail to return the goods , SleepyCam Ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.

We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, SleepyCam Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, , SleepyCam Ltd will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

5. Your right of cancellation

You have the right to cancel your contract with , SleepyCam Ltd at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by email support@sleepycam.co.uk.

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to , SleepyCam Ltd at your own cost unless the goods are faulty . Please contact support@sleepycam.co.uk for details of our returns procedure.

You will be credited for the goods within 30 days of notifying , SleepyCam Ltd of the cancellation.

6. Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

7. Warranty

All new goods supplied by , SleepyCam Ltd have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should contact support@sleepycam.co.uk.

7.1 Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item at support@sleepycam.co.uk.

If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

1. Try to repair the item
2. If we are unable to repair we will replace with the same item
3. If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.2 Products Dead On Arrival

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 10 days at support@sleepycam.co.uk.

Once we have received the goods back at SleepyCam Ltd we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.3 Products Damaged On Arrival

In the unlikely event of you receiving a damaged product you should notify us in writing via support@sleepycam.co.uk.

Once we have received the goods back at SleepyCam Ltd we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

7.5 Item not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us via support@sleepycam.co.uk within10 days of receiving the product.
Please contact support@sleepycam.co.uk for details of our returns procedure.

You will be responsible for returning the goods to SleepyCam Ltd at your own cost; you will be credited for the goods within 30 days of notifying SleepyCam of the cancellation.

9. Limitation of Liability

SleepyCam Ltd will not be liable to you for any loss or damage in circumstances where:

1. There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of the SleepyCam Ltd for death or personal injury caused by our negligence or fraudulent misrepresentation.

10. Data Protection

SleepyCam Ltd will take all reasonable precautions to keep the details of your order and payment secure but unless SleepyCam Ltd is negligent, we will not be liable for unauthorised access to information supplied by you.

11. Images

Product images are for illustrative purposes only and may differ from the actual product.

12. Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

14. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we only ship to the billing address for the supplied payment method. .
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

15. Tech support Terms and Conditions

Our tech support service is governed by the following terms and conditions; they do not affect your statutory rights.

Our Agreement:

The following are terms of a legal agreement between you and SleepyCam Ltd and its associated companies. By accessing, browsing and/or using any service advertised on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

Authorisation:

You the client authorises SleepyCam Ltd to conduct an evaluation of the machine either by Remote Assistance or Computer Service (for explanations of these services please see below).

Order Process:

By calling the Tech Support line advice is given to you dependent on which service you require. These are stated below.

Remote Services:

Whilst our engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Systems Included:

Our services include the following:

1. All Windows operating systems
2. Mac operating system

Liability Exclusions:

We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

SleepyCam Ltd shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will SleepyCam Ltd be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if SleepyCam Ltd has been advised of the possibility of damages or loss to persons or property.

SleepyCam Ltd accepts no responsibility or liability of failure by you to follow our reasonable advice, recommendations and instructions.
SleepyCam Ltd will not be responsible or liable for any losses you may suffer arising from your use of (or failure to use) any anti-virus software.
SleepyCam Ltd will not be responsible or liable for any loss that is not reasonably foreseeable.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

Legal Rights:

The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to SleepyCam Ltd.

Confidentiality:

SleepyCam Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of SleepyCam Ltd subject to confidentiality agreements or as required by law.

We may record your conversations with our engineers for training or recording purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

Disclaimer:

Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. SleepyCam Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.

Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. SleepyCam Ltd shall under no circumstances be responsible for data loss or system failure.

Services and products advertised on this site may be modified or discontinued without prior notice.